Chat transcript - Buy optical frame

isee:
    can i just buy optical frame? 
Linda:
    hello, please old
Linda:
    please hold
Linda:
    how may I help you?
isee:
    okei
isee:
    i just want to see if can just buy frame
Linda:
    optical?
isee:
    yes
Linda:
    of course you can buy frame only
isee:
    is the frame price fix
Linda:
    ??
isee:
    any discount?
Linda:
    the prices are already deeply discounted and are not negotiable
isee:
    okei
isee:
    and shipping is separate of additional
Linda:
    what is your location?
isee:
    new jersey
Linda:
    there is an option of Free Ground with $1.95 mandatory insurance
isee:
    okei thats just to make sure that it wont get lost ryt
Linda:
    correct
isee:
    okei how about if the frame is damaged
isee:
    is there a warranty
Linda:
    it is absolutely out of question. we have a quality control in place that makes sure every pair  we ship is in an immaculate condition. also, please see our Return and Product Inspection policies
Linda:
    warranty is provided by the manufacturer
isee:
    i mean you know suthing can happend in shipping
Linda:
    currently we ship via FedEx, and as I mentioned you should see our Product Inspection policy
isee:
    okei thank you so much im just so much interrested in your dior frame
Linda:
    you are welcome, and thanks for your business
isee:
    thanks have a good day or night
Linda:
    it's more of a night, we're based in ny
isee:
    ah okei
Linda:
    anything else I can help with?
isee:
    do you actually have a main loc
Linda:
    we have a ground office, but it's not opened for the general public. our operations are strictly online/warehouse based
isee:
    ah
isee:
    okei thanks
Linda:
    ok, goodbye now
isee:
    bye