Sunglasses to Ecuador

Juan Sebastian:
    Please i want to know what´s happend with the shipment of my sunglasses??? That´s suppose to be today 
Linda:
    hello, please hold
Juan Sebastian:
    ok thanks
Linda:
    order number please
Juan Sebastian:
    hold me a moment please
Juan Sebastian:
    ***029
Linda:
    thank you for holding.. unfortunately we have experienced technical issues with our shipping system today and all shipping was rescheduled for tomorrow, Tuesday May 18th. please accept our apologies for the inconvenience..
Linda:
    you will receive a tracking number in a separate communication by email
Juan Sebastian:
    ok... thank you Linda for the information ... you know maybe in how many days arrive my sunglasses to Ecuador ??
Linda:
    I would say 4-5 days depending on your Customs
Juan Sebastian:
    Ok Linda... thank you very much for the information ... and I think I deserve a discount for your issues and delays....it´s fair....
Linda:
    you're welcome.. and your order will be shipped well within the timeframe of 1-5 days allocated for order processing.
Linda:
    1-5 business days, as the company is closed on weekends..
Juan Sebastian:
    Ok Linda... thanks for the assistance...good bye!!!!!
Linda:
    have a nice day