Thursday, May 13, 2010

to replace my broken Polo eyeglass frames

Rhonda:
    I need to replace my broken Polo eyeglass frames, 1815 C, for a new pair of frames that are compatible and will match my existing lenses.  I understand that I need to get the very same frames.  Can you help me??? 
Linda:
    hello
Rhonda:
    I Linda, can you PLEASE help me?
Linda:
    please hold, checking...
Rhonda:
    Hey Linda, the other arm says 135 Polo Ralph Lauren, if that helps.
Rhonda:
    I also saw a couple of frames that look just like my broken ones but I don't know if the dimensions match.  These frames are for rimmless glasses.
Linda:
    Unfortunately, I don't know how these glasses look like. we don't have them on our site
Linda:
    please give me the model numbers and I'll try to help  you
Rhonda:
    I saw frames that are 2007 designer line.  Can you give me the dimensions are the frames I saw on your website?
Linda:
    give me the model number, please
Rhonda:
    I only have the number 1815 C for rimless glasses.
Linda:
    not yours glasses
Linda:
    the glasses that you found on our site
Rhonda:
    So where should I look on the broken glasses for the model number?
Rhonda:
    I found the number 135 Polo Ralph Lauren.
Linda:
    you asked me to give you the dimensions of the frame that you saw on our site
Rhonda:
    Could you?  Maybe I can match them up that way?
Linda:
    could you give me the link with these glasses
Rhonda:
    RL 5013 c 9004 They're supposed to be shiny gold

Linda:
    Thank you. Please hold, checking...
Rhonda:
    or 5014
Linda:
    I need to call the company
Rhonda:
    Linda thanks so much.  Do you think they'd know if your frames are compatible with my broken ones?  The problem is the frames have to exactly fit my old lenses
Rhonda:
    In fact, my optician got me new Polo frames for my old lenses and the bridge was too wide so I couldn't see through my old lenses.
Linda:
    Unfortunately, the company doesn't know if RL 5014 frame will be compatible with your broken glasses
Linda:
    RL 5013 has been discontinued, we'll update our site right now
Linda:
    RL 5014 has dimensions s.48x16x135 and s.50x16x135
Rhonda:
    Goodie, I'll send this info to my optician and see if this is the correct frame.  I'm going to order it if it is!!!!! Thanks so very much!!!
Linda:
    you are welcome! May I help you with anything else?
Rhonda:
    That's it.  You've been very helpful.
Linda:
    thank you for your business and have a nice day!
Rhonda:
    You too.  Bye-bye.

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