What is the return policy?

Tina:
    What is the return policy? 
Linda:
    Hello
Tina:
    hello
Tina:
    i have question about return policy
Linda:
    Please visit the following link http://www.eyewearandsunglasses.com/Privacy-Security.aspx
Linda:
    Return and Exchange
    If you are not 100% satisfied with your purchase, you can exchange the item in new and unused condition with all warranty papers, cases in their original condition and with all original packaging and labels within 5 days for a exchange. Shipping and handling fees are not subject to a refund. In case of an exchange, we will apply the original purchase amount less shipping and handling toward your new purchase.
   
    IN CASE OF A REFUND BEING ISSUED, THERE WILL BE A 20% RESTOCKING FEE APPLIED AGAINST THE PURCHASE.
   
    GLASSES WITH THE INSTALLED PRESCRIPTION LENSES ARE NOT RETURNABLE/ REFUNDABLE.
   
    Please note that new and unused condition means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We sell only brand new items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
    If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. This RMA number must be written on the outside of the box, and please include the packing slip inside. Please note that we cannot issue a refund for items returned without this authorization number. For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods. We prefer return requests be handled ONLY through email to expedite your return. We will notify you via e-mail of your refund once we have received and processed your returned product. We will refund your money to the credit card you used to purchase your item within 30 days of receiving and processing your return. Depending on your billing cycle, the refund will reflect on your statement within 2 billing statements. We provide no refunds for unauthorized items returned to us without and RMA number. All merchandise being returned must be authorized before you return it, and must be arranged within 7 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of eyewearandsunglasses.com and will be disposed of.
Tina:
    ok, i got it. thank you Linda
Linda:
    you are welcome