Yen:
hi, i ordered a pairof sunglasses on Sunday which have not shipped until now.
Is there a problem with my order?
Linda:
hello, please hold
Yen:
sure, thank you
Linda:
could you give me the order number, please
Yen:
***855
Linda:
please hold, checking...
Yen:
sure
Linda:
I need to call to the company, please hold
Yen:
ok
Linda:
we do have an issue here.. the pair we have in stock has a hair thin scratch on the inside of the lens, almost not visible. We tried to re-order from the company, but it turned out the entire model has been discontinued.
Linda:
so the question is would you accept the pair with the scratch or wait until we try to contact the company rep. sometime they have a pair or two in their personal showcases..
Yen:
have been charged yet?
Linda:
no, we don't charge until we ship, there is an authorization obtained on your account. we just got a call from the rep, she will check her stock and get back to us by the end of the day.
Yen:
could u please send me an email to tell me whether they still have a pair available or not
Linda:
another option we can offer is a $10 USD discount on a pair of sunglasses we have in stock in case the rep does not find it
Linda:
and of course we'll keep you informed on the status
Yen:
i want a black pair, no other color
Yen:
please let me know the rep's reply
Yen:
thx
Linda:
the pair we have IS black, no other color is available. the entire model has been discontinued
Yen:
i see
Yen:
anyway, please check if there's a clean pair
Yen:
thank you
Linda:
we'll definitely do. thanks for your business.
Linda:
have a nice day
Yen:
thx, same to u
Linda:
bye-bye
No comments:
Post a Comment