We do not practice that....

Anna:
    i have forgotten my password and the "click here" if you've forgotten your passwork link is not working 
Linda:
    hello, please hold..
Linda:
    thanks for holding.. order number please
Anna:
    i don't have an order number, i'm just trying to log into the site
Linda:
    have you bought glasses from us?
Anna:
    yes but not recently. i want to access my account information and view my past orders
Linda:
    ok, may I have your last name? I'll need that to retrieve your account information
Anna:
    it's button
Linda:
    thank you, please hold..
Anna:
    email is ***@embarqmail.com
Linda:
    I am not able to find any information by your last name or email address.. is it possible that you used a different last name on your order?
Anna:
    no..
Linda:
    or different email?
Anna:
    i don't believe so. I was contacted awhile back by a site that i bought designer sunglasses from they wanted to buy them back for what I paid for them. I bought them from here i believe, does this site do that?
Linda:
    oh, I see.. no, we do not practice that.. and most likely it was not us who made that offer..
Anna:
    oh alright. thank-you for your time
Linda:
    no problem, have a nice day