Monday, August 16, 2010

Trouble with an international payment

Paula:
    hello Linda remember me?
Linda:
    Paula, I have the glasses for you
Linda:
    Yes, I remember you
Paula:
    i want buy a sunglasses for my dad
Paula:
    yeeeeeeeees
Linda:
    How are you?
Paula:
    i need buy soon for dad bday
Linda:
    Let's tray one more time!
Paula:
    very find thank you
Linda:
    you are welcome
Paula:
    i was vacation
Linda:
    How was your vacation?
Paula:
    yesterday comeback
Linda:
    wonderful!
Paula:
    i like mexico DF
Paula:
    but l had come work
Linda:
    Let's try place an order by Google
Paula:
    thanks Linda
Linda:
    but make sure that the shipping and billing address will be the same!
Paula:
    i wait can buy today
Paula:
    it´s ok
Linda:
    I hope everything will be good and we'll send you the item today
Paula:
    what information need that send you
Paula:
    ?
Paula:
    me too
Linda:
    are you in shopping cart now?
Paula:
    yes
Linda:
    do you remember what to do?
Paula:
    yes
Linda:
    do it!
Paula:
    FT0141 HENRI , y el color es havana-gray and pay pal check out  37.95
Linda:
    the color code is 52J
Linda:
    Tom Ford FT0141 c.52J
Linda:
    you asked me this color before!
Paula:
    its color ok
Linda:
    good
Paula:
    but have in havana graybetter
Linda:
    yes
Linda:
    At the Checkout please choose GoogleCheckout as a payment preference  and click "Proceed to Checkout" button. On the next screen choose the shipping option USPS WORLDWIDE SHIPPING at US $37.95 and click "Checkout with Googlecheckout" button.
Paula:
    ok
Linda:
    On the next screen you'll enter your credit card information and a billing address and your phone number. Then for the shipping address you click the small circle next to the "My billing address " option.
Paula:
    Linda Mexico address for my credit card and ship address?
Linda:
    yes
Linda:
    must be the same
Paula:
    Linda i have a same message they need my goverment information
Linda:
    ok, let's go to Paypal
Paula:
    ok
Linda:
    At the Checkout please choose PayPal as a payment preference  and click "Proceed to Checkout" button. On the next screen choose the shipping option USPS WORLDWIDE SHIPPING at US $37.95 and click "Checkout with PayPal" button. On the next screen, if you do not have a PayPal account, look for the link "Sign up for a PayPal account and continue checkout", click on "continue checkout" and proceed with the account creation and checking out. Otherwise, if you have a PayPal account, sign in to your account and proceed to checking out.
Paula:
    it´s ok and i have this message No es posible procesar su pago mediante su cuenta PayPal en este momento. Vuelva al sitio Web del destinatario para completar la transacción mediante su flujo de pago normal.
Linda:
    please hold, I'll translate this message
Paula:
    ok i wait
Linda:
    Could you give me your email address and I'll try to send you invoice
Paula:
    peb***@hotmail.com
Linda:
    the total will be $288.90
Linda:
    please check your email
Paula:
    ok
Linda:
    did you receive the invoice?
Paula:
    ok i have a mail with link
Linda:
    click the link and follow the instruction
Paula:
    ok
Linda:
    you should be asked for the credit card number and the billing address/name
Paula:
    Linda put my contraseña?or  ihave account with pay pal
Paula:
    INICIAR SESIÓN EN PAYPAL.
  
  
    Correo electrónico:
    Contraseña:
  
    Olvidó correo electrónico o contraseña?

Paula:
    or this:
Paula:
    No dispone de una cuenta PayPal?
    Utilice su tarjeta de crédito o su cuenta bancaria (cuando esté disponible). Continuar

Linda:
    the second one: No dispone de una cuenta PayPal?
    Utilice su tarjeta de crédito o su cuenta bancaria (cuando esté disponible). Continuar

Paula:
    ok
Paula:
    Linda they need other credit card
Linda:
    what do you mean?
Linda:
    maybe something wrong with your credit card
Linda:
    call to your bank
Paula:
    no yesterday send me a letter with my credit have for $91,000 in dollar is 8, 500.00
Paula:
    it´s impossible don´t have a charges is in 00.00
Linda:
    call the bank and make sure that your credit card is not blocked or use another card
Paula:
    ok
Linda:
    you need to verify with your bank that you would like to make a payment online in the amount of $288.90 USD
Paula:
    no problem i have other credit card
Paula:
    visa
Linda:
    ok
Paula:
    noy accepted
Paula:
    i cant believe
Paula:
    are not
Linda:
    call the Bank and tell them that you have to make a payment online in the amount of $288.90 USD
Linda:
    and ask them why your credit card is not working
Paula:
    ok you can wait me please?
Linda:
    Yes, sure
Paula:
    ok
Paula:
    no have a problem with my credit card
Paula:
    esta sin candado its ok
Paula:
    probablemente es un problema de facturacion
Linda:
    what do you mean " a billing problem"?
Paula:
    yes but with you because at 11 21 am you had a charge for 12
Paula:
    $12.00 or 1.95 dollar
Paula:
    but no have problem
Paula:
    this mean that my credit card dont have problem
Paula:
    you understand me or no?
Linda:
    yes, I understood, but why you can't make a payment?
Paula:
    aren´t, the bank say that my credit card dont have a problem
Paula:
    probably is a system of page
Linda:
    we have a lot of customers from Mexico and we have never had any problem with payment
Paula:
    why? now what do? ok yesterday in bluefly
Linda:
    I don't know how to help you. I'm sorry. I did everything.
Paula:
    really?
Linda:
    You told that we charged you for $12.00 or $1.95?????
Paula:
    Linda i can pay in cash in
Paula:
    IBC bank
Paula:
    or commerce bank everywhere
Paula:
    in pesos 12.00 in dollar 1.95 the miss bank told me this money is in movement
Linda:
    you can pay by International money order
Paula:
    ok are not but what do i do
Linda:
    you can make a payment via Western union
Paula:
    in which western union in laredo texas
Linda:
    you can go to any Western Union office
Paula:
    Is by the same amount?
Linda:
    yes, sure $288.90
Linda:
    $288.90USD
Paula:
    And as I can confirm payment
Linda:
    you need to provide us a control number
Paula:
    Long sent sunglasses after payment
Linda:
    This is the fastest way! as soon as we receive the money we'll send you the glasses immediately (the same day)
Paula:
    OK when you have paid you can confirm by this means
Paula:
    its ok?
Linda:
    please hold
Paula:
    wherein international money order y
Paula:
    And data I need to fill the order?
Paula:
    You need to give me some information or account number?
Linda:
    If you would like to pay by International Money order it will take more time
Linda:
    you should to send us the Money order via mail
Paula:
    how long
Paula:
    You need to scan the document
Linda:
    when we receive the money order we need to put them in bank and wait when this money will be available
Paula:
    ok
Paula:
    Ok then hare payment and you the shipment as more soon possible
Paula:
    its ok
Paula:
    It gives me much pity all annoyances that you cause
Paula:
    Thank you infinitely your excellent service
Linda:
    So, how would you like to make your payment?
Paula:
    I have no option must be by international money order
Linda:
    Western Union is better
Linda:
    if you do it tomorrow the glasses will be shipped out on Monday
Linda:
    as soon as we receive the control number we'll send you glasses
Paula:
    ok well then western union
Linda:
    you need to send the money to MDA Optical Lab, Brooklyn NY, USA
Paula:
    Tomorrow I can because I am out of town but last Wednesday, is well?
Linda:
    and send us the control number to this email address mdaoptical@gmail.com
Linda:
    Ok, we'll leave the glasses for your until Wednesday
Paula:
    ok
Paula:
    You have a good day and we are in contact. Best regards
Linda:
    thank you and have a good day!
Paula:
    Thanks for everything, you very grateful for your service.

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