Sunday, August 8, 2010

TOM FORD sunglasses

Paula:
    Good afternoon, excuse i want buy  sunglasses 
Linda:
    Hello, How can I help you?
Paula:
    miss i want buy  sunglasses TOM FORD
Paula:
    I HAVE EN THE SHOPPING cart
Linda:
    Could you give me the model number, please
Paula:
    WHAT NEED
Paula:
    YES WAIT ME PLASE FT0141 HENRI , y el color es havana-gray
Linda:
    please hold, checking....
Paula:
    IT´S CORRECT MY CHOICE
Paula:
    ok
Linda:
    c.52j gray/shiny havana plastic, correct?
Paula:
    yes Linda please
Paula:
    i want pay but are not doit
Paula:
    Linda are you there?
Linda:
    you need to choose the payment method (Paypal or Google Checkout)
Paula:
    i want a pay with my credit card
Paula:
    ibelieve with google check out?
Linda:
    When you are on the page please click on 'Add to Cart' button and choose the Google Express Secure Checkout method of payment and the correct shipping option as USPS WORLDWIDE SHIPPING at 37.95 USD.
    Also, please make sure that the shipping and billing address/name and telephone number match.

Paula:
    ok 249.00 + 37.95 it´s correct?
Linda:
    249.00 + 37.95 + 1.95 (for the insurance)
Linda:
    the total will be $288.90 USD
Paula:
    you can help me for here ? is my first time that shop for internet
Paula:
    its ok
Linda:
    sure
Paula:
    ok thank you wait a moment please
Linda:
    take your time
Paula:
    Are you security shopping really?
Linda:
    100%, don't worry
Paula:
    ok
Paula:
    ok i live in laredo tx
Linda:
    we do not charge the credit card until we ship the item
Paula:
    my address is in laredo tx no problem?
Linda:
    please make sure that the shipping and billing address/name and telephone number match.
Linda:
    Are you there?
Paula:
    YES
Linda:
    ok
Paula:
    I WRITE MY INFORMATION WAIT A SECOND A
Linda:
    no problem
Paula:
    OK
Paula:
    LINDA EXCUSE ME I CAN WRITE MY NAME AND OTHER NAME BECAUSE I WORK IN THE MORNING AND THEN RECEIVE MARBELLA SERNA MY COUSIN
Paula:
    BECAUSE THE ADDRESS IS HER HOME.
Linda:
    the shipping and billing address/name and telephone number must to match.
Paula:
    OK THE BILL IS WITH MY CREDIT CARD AND THE ADDREESS IS MY COUSIN
Paula:
    AND TELEPHONE
Linda:
    the shipping address must be the same with your credit card (billing address)
Paula:
    NO
Paula:
    its different
Paula:
    ok my address is ***
Paula:
    y the address shipping address is ###
Linda:
    According to our policy we ship our items  to billing address only
Paula:
    ok LInda do you speak spanich?
Linda:
    I'll try with translator
Paula:
    perfect
Paula:
    hay algun problema
Paula:
    con la direccion de marbella mi prima
Paula:
    o con la tarjeta de credito
Paula:
    se puede enviar a Ship To:  ***
Linda:
    vives con tu primo?
Paula:
    Bill To: ###
Paula:
    yes
Paula:
    the sunglasses is a gift for my dad
Linda:
    Lamentablemente, no será capaz de acomodar su petición. De acuerdo con nuestra política para los clientes internacionales que podemos enviar a la dirección de facturación solamente.
Paula:
    his bithday is august 21
Paula:
    ok
Paula:
    i only want pagar
Paula:
    pay
Paula:
    no importa si facturan a la direccion de mi prima
Linda:
    Su padre vive con su primo?
Paula:
    no
Linda:
    Estoy confundido un poco. Por qué quieres enviar las gafas a Texas?
Paula:
    you can send me de sunglasses the adreess cousin and i only pay its correct?
Paula:
    because are no you can send me a mexico the sunglasses or you can send me to mexico?
Linda:
    yes, sure. we can send you the glasses to Mexico with the shipping expenses $39.90
Paula:
    yeeeeeeeees only for 4 dlls more?
Linda:
    the total will be $288.90 USD (249.00 + 37.95 + 1.95 (for the insurance)
Paula:
    ok its coooool 1000 thank´s Linda
Linda:
    you are welcome!
Paula:
    I change my information
Paula:
    wait a minutes please
Linda:
    I'm waiting for....
Paula:
    I wrote cousin address in ship information  credit card for mistake
Linda:
    go back and write your address
Paula:
    ok
Paula:
    ok  i change my ship information
Paula:
    i can buy my sunglasses ?
Linda:
    yes
Paula:
    my order time s been received  for you in this moment?
Linda:
    Please hold, checking...
Paula:
    when you send me the sunglasses and how time
Paula:
    can receive the order?
Linda:
    Yes, we received the order from you, but it takes about 10-15 minutes for processing time by Google.
Paula:
    ok and when receive the order in Mexico?
Linda:
    it usually takes about 5-7 business days
Linda:
    you'll receive a tracking number when the item is shipped
Paula:
    wooow 10000000 thanks Linda i receive in my mail
Linda:
    you are welcome! may I help you with anything else?
Paula:
    my number order?
Paula:
    Como puedo obtener informacion de mi pedido?
Linda:
    your order # ***538
Paula:
    ok thank you for everything!
Paula:
    nice day
Linda:
    Ha recibido el correo electrónico de nosotros?
Paula:
    yes
Paula:
    1 minute ago
Linda:
    Good!
Linda:
    Have a nice day and bye-bye!

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