Sunday, August 8, 2010

order was cancelled by Google Checkout processing system

Linda:
    order was cancelled by Google Checkout processing system. Seems they do not like Billing address in TX, USA with the merchandise being shipped to Mexico
Paula:
    mmmm and then
Linda:
    I believe we spoke yesterday
Paula:
    i can´t buy with us
Paula:
    yes
Linda:
    but looks like you made a mistake on your order
Paula:
    you can make my oder shipping probably had a mistake
Paula:
    want my ship and bill information?
Linda:
    please tell me again what is your billing address.. is it in Mexico or TX,USA
Paula:
    it´s correct?
Paula:
    this is my bill information
Linda:
    ok, so your billing address is in Mexico and because of that we can ship to Mexico only.. now, you will have to place another order
Linda:
    and when you order select the Shipping address "same as billing"
Linda:
    both Billing and Shipping address has to be in Mexico
Paula:
    ok  have todo other order?
Linda:
    yes you have to place another order and please make sure Shipping address/name is the same as Billing Address/name
Paula:
    ok the bill and the ship address both have to same ok?
Linda:
    correct
Paula:
    this address
Linda:
    yes
Paula:
    ok  you can help me please again i want a check
Paula:
    this correct please?
Linda:
    ok
Paula:
    thank´s wait a minutes....
Linda:
    no problem
Paula:
    Linda google need my goberment information licence driver, passport differents documents for scanner
Paula:
    if not give this information i can´t bu with you
Paula:
    i can´t belive it!
Paula:
    No se procesarán más pedidos hasta que recibamos y comprobemos los documentos solicitados. No cree cuentas adicionales.
   
    Si decide no enviar estos documentos de verificación, su cuenta permanecerá suspendida y no podrá realizar pedidos ni acceder a la cuenta de Google Checkout.

Paula:
    PLEASE READ THIS
Linda:
    please hold..
Paula:
    OK
Linda:
    please try to open a new Google account with correct address
Linda:
    if not I can give you instruction how to Pay with Paypal
Paula:
    and have a problem with pay pal and safe?
Linda:
    yes, sure.  this method of payment is very safety
Paula:
    ok
Linda:
    but try with Google first
Paula:
    google say:   No cree cuentas adicionales.
Paula:
    no problem?
Linda:
    Ok, I'll give you the instruction how to pay trough Paypal
Paula:
    ok
Linda:
    please hold...
Paula:
    i had check out with pay pal
Paula:
    and.....
Linda:
    . Please follow the instructions below to checkout via PayPal.
   
    At the Checkout please choose PayPal as a payment preference  and click "Proceed to Checkout" button. On the next screen choose the shipping option USPS WORLDWIDE SHIPPING at US $37.95 and click "Checkout with PayPal" button. On the next screen, if you do not have a PayPal account, look for the link "Sign up for a PayPal account and continue checkout", click on "continue checkout" and proceed with the account creation and checking out. Otherwise, if you have a PayPal account, sign in to your account and proceed to checking out.

Paula:
    wow it´s ok
Paula:
    please please one minutes thank you
Linda:
    No problem! Take it easy
Paula:
    Linda pay pal say
Paula:
    No es posible procesar su pago mediante su cuenta PayPal en este momento. Vuelva al sitio Web del destinatario para completar la transacción mediante su flujo de pago normal.
Linda:
    try one more time
Paula:
    ok
Paula:
    again say the same
Paula:
    ok no problem Linda
Paula:
    =(
Linda:
    I'll leave these glasses for you. Please call me tomorrow and we'll try again
Paula:
    ok tomorrow im connect with you mmmm at 11:00 am ok?
Linda:
    could you do it early, please? at 9.00 EST
Paula:
    9:00 am
Linda:
    we have a meeting tomorrow at 11.00
Linda:
    yes, please at 9.00 am EST
Paula:
    ok
Paula:
    Muchas gracias por tu excelente servicio y espero no molestar tanto

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